Coastal Glass and Aluminium
…What our Customers Want to Know About…
Cape Town’s premier aluminium supplier
Customers Satisfaction comes first
Our primary goal is ensuring our Customers are satisfied. Achieving this single ideal relies on us having top quality products, fantastic communication and the best after sales service in the industry.
Top Quality Products for our Customers
Having the facility to produce custom products ensures we have total control of the end product – both in terms of quality, design and time frames. This allows us to service Customers needing a simple service through to complete building renovations.
Full Customer Service
Our Customer needs are important to us. We treat the smallest job just like we would any other job. Because we know, eventually the ‘small’ Customer is going to return to us for more work. So, regardless of the size of your job, rest assured you will receive the best possible serivce.
We are available to our Customers
There is nothing worse that not being able to get hold of a Human Being to discuss an idea or a problem. We won’t put you in and endless telephonic queue. If you need to speak to one of us, we are just a phone call away – that will be answered quickly and efficiently.
Our Process in a Nutshell
From the minute you contact us initially through to completion of the required work, we pride ourselves in keeping you updated – regardless of whether the news is good or bad.
We make use of all communication methods: if you prefer an update by text message or would rather have someone phone you, just let us know. Email isn’t a problem either.
If we are building an item for you it is likely that start and end dates will be a week or two apart. We will keep you posted as the items move through the factory – giving you an estimated install date.
A day or two before the product is ready to leave the factory we will get in touch and confirm an exact install date and time that suites you best. We will work around you to make the install as efficient as possible.
Each job is different, but on the whole the all follow a similar install methodology: our install team will arrive on site early morning and proceed to protect the areas that will experience foot traffic.
Old doors and windows are then be removed. This does generate a fair amount of dust, so best ensure all relevant doors are kept closed to prevent the dust spreading throughout the house.
Following door and/or window installation, our plastering team will patch up the outside and silicone all the edges. The area is now ready for your painters to finish off.
All the old windows/doors/glass will be removed and recycled – leaving the area as we found it. Only difference being beautifully installed new windows and doors!